By default, everyone using Docbox can only see and manage their own jobs. Some users are given wider access so they can oversee jobs submitted by other people, most commonly for managing a team's post or auditing activity across the organisation. This article explains what changes for those users when using the dashboard. For details of how this access is set up, refer to Access Control.

Your default view: own jobs

If you have not been given wider access, Print Jobs, Job Details, and Reports will only ever show jobs that you have personally submitted, whether via the print driver, dashboard upload, or DFA.

Departmental access

If you have been given departmental access, you can additionally see and manage jobs submitted by anyone in your department. This is useful if you need oversight of your team's post, for example checking that jobs have gone out correctly or investigating a quarantined job submitted by a colleague.

With departmental access:

• Print Jobs shows jobs from everyone in your department, not just your own.
• The Owner column (refer to Docbox Dashboard Fields) shows who submitted each job, so you can tell your own jobs apart from a colleague's.
• Reports can be filtered by user, letting you report on individual members of your department as well as yourself. Refer to Reports.

Organisational access

Organisational access extends this further; you can see and manage every job submitted anywhere in Docbox, regardless of department. This is typically used for organisation-wide oversight or auditing.

With organisational access:

• Print Jobs shows every job submitted across the organisation.
• The Owner column shows the submitting user for every job.
• Reports can be filtered by any user or department. Refer to Reports.

How this access is granted

Departmental and organisational access are both controlled via Active Directory groups. Refer to Access Control for details of how this is configured.