When a job reaches the "Ready to Print" status, it isn't sent for printing immediately. Your organisation's printer settings include a short delay before a job becomes eligible to be collected into a batch and sent to production.

This delay gives your organisation a window to check the job before it's sent, for example so departmental management can confirm the correct delivery service has been used. You can cancel the job at any point during this delay.

The exact time your job will become eligible for batching is shown in the job's details on the dashboard.

If your job has been sitting in "Ready to Print" for longer than you'd expect, contact your Docbox administrator.