In day to day operations, you may need to print directly from your PC or laptop rather than uploading a file through the dashboard. Docbox Print Driver makes this possible. It does two things: it converts your document to a PDF (Docbox only processes PDFs), then sends that PDF to Docbox for print processing.
It is installed locally on your machine and appears as a normal Windows printer called Docbox. You can use it from any application that supports printing, such as Word or Outlook, and it also appears alongside your other printers in Windows' Printers & scanners settings.
The print driver may have been installed by your IT department as part of your organisation's normal build and deployment process.
Login
To use the print driver you need to be logged into Docbox.
Docbox will prompt you to login
- on PC start-up
- if you attempt to print and you are not logged in
- if your session has expired (refer to Session Longevity)
- if your access has been revoked by your administrator
You should login using your normal network credentials.
Docbox Print Driver typically starts automatically when your PC starts, so it can stay running, and logged in, for several days without a restart. You will still be prompted to log in again once your session reaches its timeout, even if you haven't rebooted.
Printer Selection
When you print to Docbox, it will ask you to select the printer you wish to use from a list of printers that you have access to. Each printer has different characteristics. For example, you may have a printer that supports colour, another that sends documents 1st class. This access is controlled by your organisation.
If a printer you normally use is missing from the list, your access to it may have changed. Contact your Docbox administrator.
If you will always use the same printer, you may find it useful to set this as your default printer within Docbox (see Print Driver Menu). This can be changed at any time. If a printer set as your default is later disabled or removed, Docbox will let you know and reset your default to "Ask me each time."
Types of Documents
Docbox print driver is used to convert files to PDF format for processing by Docbox.
If the file is already in PDF format, you can send to Docbox via the PDF upload option of the Print Driver or the Docbox Dashboard.
Printing a PDF via the PDF print driver may result in formatting changes within the PDF since it will go through a PDF conversion process.
Use the PDF upload option instead.
Access the PDF upload window via the print driver icon in your Windows system tray 
- If you right click the icon, you will open the Docbox menu including an option to access the Docbox dashboard
- If you double click, this will open the PDF upload panel.
Status
When you have sent your print to Docbox, you can view the status in the Docbox dashboard.
If your job has failed validation processing, you may receive an email notification if this option is enabled by your organisation.