Job Status

The job status can be found in the Print Jobs section of the Docbox dashboard.

Status Meaning Additional Information
Submitted The job has been accepted by Docbox
Processing The job is being processed
Pending The job is being processed
Ready for Stationery Checking if stationery is used
Ready for Validation Move to validation  
Applying Stationery Stationery being applied
Validating Validating Every job will be validated. If splitting is used, all child jobs will be validated.
Split The parent job has been split into child jobs Click on ⋮  > View Child Jobs to explore the child jobs
Quarantined‍  The job has failed validation The validation failure reason is displayed in the Job Details‍ panel which can be reached by clicking on a job in the dashboard or by ⋮ > View Details.
Optionally, Docbox can send notifications when a job is quarantined. Refer to Email Notifications‍ 
Ready to Print The job is waiting to be batched and sent to production.  

The job will be delayed based on the submission delay setting in the printer configuration. The job can be cancelled during this delay period.

Once the delay period has elapsed, the job can be batched.

The time the job will be eligible for batching is available in the Job Details‍ panel.

Batching is based on your organisation's specific schedule.
Printing The job has been passed from Docbox to the appropriate output channel (production).
At this stage, no further user actions can be applied to the job.

The particular output type can be found in the Docbox dashboard.

  1. Find out which printer the job is using
    • Print Jobs > Printer
  2. Check the output channel
    • My Docbox > My Printers
  3. Select the printer being used in step 1
  4. Scroll down to Print and Post Settings
  5. Credentials shows the output channel and the username 

If you suspect there is an issue (e.g. printing status showing for excessive period of time), contact your docbox support team.
Completed The job has been passed to production for print processing and is complete. If Special Delivery service has been selected, the Royal Mail tracking code will be available in Job Details‍ panel.
Errored System Error Escalate to your Docbox support team quoting "errored" status.
Cancelled The job has been cancelled. Optionally, Docbox can send a notification if a job is cancelled. Refer to Email Notifications.‍